CX Experts: Share your best Experiences

#1

As CX professionals, I’m sure there have been many times where you have gone above and beyond to improve your customers’ journey.

Below, share 2 strategies that caused a positive impact to help inspire your fellow Reputation Rockstars!

#2
  1. Tne removal of any financial benefit penalty based on NPS
  2. The intoroduction of a "double " closed loop giving the oprtaunity for customers to recore a survey based on issue resolution
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